Portrait day QUESTIONS?
WE’RE HERE TO HELP…
Please login to your Underclass Portrait Dashboard Here to view your images.
We’re sorry that you’re having problems but we’re here to help! Visit this page to view our troubleshooter.
Never fear—our lines are open during weekdays from 8AM-5PM at 800.547.6237, or click on the Live Chat button to instantly start a conversation with someone from our Customer Experience Team. You can also send us an email.
If you were out of school on picture day, you’ll be able to make up your photo on a scheduled retake day. This day should be advertised around your school, but you can always check with the yearbook advisor.
Definitely. You can add personalized text, like your name and/or graduation year. We also provide minor retouching services such as complexion softening and teeth lightening. Simply select a package that includes retouching when you order, and your retouched photo will even go in the yearbook.
Yes, but most yearbooks display a standard blue or gray background on all student photos, rather than the fun color you can chose.
You betcha! If you’ve already made a purchase, you can log in at any time to make additional purchases. If you are in the process of ordering a package, you will be able to add extra photos to it during checkout.
If you purchased a digital download with your order, you’ll receive an email shortly after your order is completed that includes a link to download your images.
Your photos will be delivered to your school 4-6 weeks after photo day.
You can pay online with a credit card, or with cash, check or credit card number on the picture day order form.
A token is an 11-digit number that allows you to view your photos online without having to register. Simply visit the underclass ordering site and enter your token in the box provided.
Absolutely. You will receive a proof of your image with a token number that lets you order online here.