TROUBLE SHOOTING YOUR IMAGE DOWNLOAD

Why do we use zip files?
Compressed or zip files take up less disk space than uncompressed files, so compressing is useful for making backup copies of your data or for sending information over the Internet.

Where are you saving the file you are downloading?
As a general rule of thumb, pay attention to your default save location. Often the default is the download folder unless you have changed the settings at some point, but this is a good place to check first.

You can find your browser’s default save locations by checking the settings:

Firefox:
1. Select “Tools”, then “Options” from the menu at the top of the browser.
2. Under the “General” tab, look at the “Save files to” option in the Downloads section.

Chrome:
1. Click the Chrome menu (3 horizontal dashes in top right corner) on the browser toolbar.
2. Select Settings.
3. Click Show advanced settings and scroll down to the “Downloads” section.
-To change the default download location, click Change and select where you’d like your files to be saved.
-If you’d rather choose a specific location for each download, select the “Ask where to save each file before downloading” checkbox.

Internet Explorer:

1. Select “Tools”, then “Options” from the menu at the top of the browser.
2. Under the “General” tab, look at the “Save files to” option in the Downloads section.

Safari:
1. Select the icon that looks like a gear at the top right-hand part of the browser menu bar.
2. Select “Preferences.”
3. Under the “General” tab, look at the “Save downloaded files to” option. Or, browse to your default music folder (default location is “Downloads” in your “My Music” folder in “My Documents”) and double-click the song when you find it.

FILESIZE:
Another reason you may not be able to view your images is lack of storage space. We take high res images, meaning the files are large. Sometimes these zip files can be 50 MG or larger. Make sure the device you are downloading on has sufficient storage.

UNZIPPING A FILE: OS X / Apple Computer:
To uncompress (expand) an item:
1. Locate the compressed folder/zip file that you want to extract files from.
2. Double-click the .zip file.

UNZIPPING A FILE: PC
1. Locate the compressed folder that you want to extract files or folders from.
2. Do one of the following:
-To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location.
-To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.
-Or watch this video to show you how. 

UNZIPPING A FILE: OS X / iPhone
You cannot uncompress or unzip files on iphones or ipad through the browser. You would need to download the appropriate application. There are tons of applications out there that will open a zip file, but most are from a third party so please read reviews. (WinZip, GoodReader and FileBrowser, to name a few, are management and viewer application.)

*None of these applications are created or supported by Cady Studios.

UNZIPPING A FILE: Android phone or tablet
The Android operating system does not come with an unzipping utility built in, but there are applications in the form of file managers available on Google Play. (Applications such as AndroZip File Manager, Adao File Manager, DoMobile eFile and Linda File Manager have this capability.)

*Some applications on Google Play are free, free with advertising or may vary in price.
*None of these applications are created or supported by Cady Studios.