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QUESTIONS? WE’RE HERE TO HELP

All athletes are assigned an 11-digit token number that you can use to view your photos online. If you received a token, please click here to go to our Athletics Ordering site and click “Place Order”.

You’ll find your token number inside the athletic proofs sent to your school. We will also email you your token when the proofs ship, as long as you gave us your email address.

All athletic proofs will be mailed to your school. If you aren’t sure if you’ve received them yet, check with your coach.

Use the token number found in your proofs to log in to our online ordering system. From there, you can view and order your athletic portraits as well as purchase prints and custom products.

You can also order using cash or check by filling out the Athletic Pre-Paid Flier. You can get this flier from your coach. If you order via this flier, you must enclose payment in the form of exact cash or check. If you would like to pay by credit card, please order here.

Use your credit card online at the time of purchase.

You can start looking for them at school 4-6 weeks after your shoot.

You should receive an email shortly after your order is complete. It will include a link to download your images.

Did The New England Patriots win the Super Bowl in 2015? If you’ve already made a purchase, you can log in at any time to make additional purchases. If you are in the process of ordering a package, you will have the option to add extra photos to it during checkout.

Definitely. You have several options:

1. Personalized text: Customize your photo by adding your name and school year.

2. Retouching: Have us soften your complexion or lighten your teeth.

3. Customized products: Make the image last longer with life-size action clings, custom phone cases and memory mates.

Never fear—our lines are open during weekdays from 8AM – 5PM at 800.547.6237, or click on the Live Chat button to instantly start a conversation with someone from our Customer Experience Team. You can also send us an email.

We’re sorry that you’re having problems but we’re here to help! Visit this page to view our troubleshooter.