OUR MISSION STATEMENT
To surpass customer expectations with our quality, our service and our people.
OUR CORE VALUES
These are the 7 core values that we live by:
Don’t just get things done; get them done right, better, and more efficiently than before. Deliver experiences and products that go beyond satisfactory. We don’t meet customers’ expectations, we wow them.
Act; don’t react. Wowing the customer means not only embracing change, but also driving it. Listen. Anticipate what customers need before they need it. Then act with urgency, meeting them ahead in the road, always in front of the competition.
BE EASY TO DO BUSINESS WITH.
Everything we do, every policy we create, and every interaction with a customer must pass the test of “easy to do business with.” The best relationships are built upon trust: Tell the truth. Do the best thing for the customer. Be friendly, timely, candid and ethical in everything you do.
Set your standards high and do not settle for “good enough.” Your work is never done; push ahead as a team to drive change and solve problems. “That’s not my department” is not in your vocabulary. If one person fails, we all fail. Work as a team to address problems and move forward.
HELP BUILD A “DREAM TEAM”.
We don’t have multiple teams. We’re all on one team with the same goal and mission: to take care of our customers, no matter what it takes. It’s your skill, respect for others, and commitment to do whatever it takes that helps make the team a “dream team”.
DO MORE WITH LESS.
Always be looking for ways to find efficiencies and improvements. In order to be the best, it takes everyone striving to exceed our high standards…and getting the job done with the same or fewer resources than before. There’s always room for improvement.
BE MORE THAN JUST AN EMPLOYEE.
Be a citizen of your community, engaged in service to those in need. Impact the world beyond the nine-to-five in ways that are unique to your story and authentic to your personality. You have been given so much; practice gratitude and give back.